From: Bob & Anita Kefgen [rkefgen@zoomnet.net] Sent: Wednesday, September 04, 2002 10:33 PM To: SVS Members; SVS Associates Subject: THE SCIOTO VALLEY VOICE SEPTEMBER 2002 THE SCIOTO VALLEY VOICE AMERICAN SOCIETY FOR QUALITY SCIOTO VALLEY SECTION "ASQ's First Section of the New Millennium" September 2002 Volume 5, Number 7 Editor - Robert B. Kefgen (rkefgen@zoomnet.net) In this Issue: SEPTEMBER MEETING-OHIO AWARD OF EXCELLANCE - SEPTEMBER 17 I DIG MY SIX SIGMA - FIRST OF A SERIES 10TH NATIONAL QUALITY IN EDUCATION CONFERENCE (NQEC) CERTIFICATION NEWS WHAT DOES IT TAKE TO BECOME A SENIOR MEMBER? SVS 2002/2003 FISCAL YEAR PROGRAM *********************************************************************** SEPTEMBER MEETING - OHIO AWARD OF EXCELLANCE - SEPTEMBER 17 Date: 9/17/02 Location: Lake White Club, Waverly, Ohio. Local members and guests of an international quality professional society will hear about the Ohio Governor's Award for Excellence during the monthly dinner program meeting at the Lake White Club on Tuesday, September 17. The speaker is Mr. Dick McKeever, who recently served as the Director of Evaluation Services for the Ohio Award for Excellence (OAE) and remains very active in the activities of the OAE. He is a Fellow of the American Society for Quality; has served in local, regional and national positions with ASQ; and is the managing partner of an independent consulting practice in Cincinnati. McKeever will present an overview of the Ohio Award for Excellence and will also address the training and development of OAE Examiners and how candidates for OAE Examiner are recruited and selected. The Ohio Award for Excellence is based on the promotion of performance and organizational excellence through awareness and best practices as measured against the OAE criteria. Recognition is given at four tiers. Registration and networking begin at 5:30 p.m. Dinner begins at 6:00 p.m. with everyone ordering their meal of choice from the menu. The program follows a brief business meeting after dinner. All Scioto Valley Section affiliates, other local ASQ members and anyone interested in the Society or the subject of quality are encouraged to attend. ASQ members holding certifications earn 0.3 re-certification units (RUs) for attending the program. The Lake White Club is located on State Route 552 southwest of Waverly, Ohio. Directions are provided below. Registration is required by 4:00 p.m. on Friday September 13. You may attend the program only. However, registration is still required. Telephone and E-mail reservations are acceptable. Please contact me at 740-897-3587 or via E-mail at shewbrooksjb@ports.usec.com (mailto:shewbrooksjb@ports.usec.com). You can also make a reservation with any other ASQ Scioto Valley Section officer or committee chairperson. I am looking forward to seeing you there! John Shewbrooks Chair, ASQ Scioto Valley Section Directions: >From the North take Route 23 south through the city of Waverly. Turn on >to Route 104 at the south edge of the city of Waverly. Take Route 104 south to Route 552. Turn right and travel about 1/2 mile. Lake White Club is on the left. >From the South take Route 23 north to the red light at the McDonalds Restaurant on the south edge of Waverly. Turn left at the red light onto Route 104. Proceed as above. >From the East, take Route 32 to Route 23. Proceed north to Waverly. >From the West take Route 32 to Route 23. Proceed north to Waverly. I DIG MY SIX SIGMA BY BRIAN LANNING "I Dig My Six Sigma" is a series of articles on the importance and application of Six Sigma. I dig my Six Sigma! Why? Because it is a proven statistical-business initiative that significantly improves the bottom line - quality and money (or vice versa). It works because it applies a rigorous, systematic approach and advanced statistical tools ideally suited to reduce process variation and greatly improve quality. Six Sigma is the mathematical equivalent of 3.4 defects per million opportunities (DPMO) or 99.99966% defect-free. Defects result in rework, delays, scrap, and customer dissatisfaction which ultimately costs the average company significant lost profits. Typical organizations today are only operating at the 3 sigma quality level, or roughly 67,000 DPMO. It's easy to see why so many organizations are jumping on the Six Sigma wagon for survival. A Six Sigma organization is "loaded with quality". Six Sigma is fast becoming a corporate buzzword synonymous with excellence, greatness, and leading edge! Embarking on a Six Sigma initiative is sort of like playing Monopoly - if you don't tie your 6Sigma projects to those with huge cost savings potential, you don't pass Go (i.e., management probably won't approve the project) and you don't collect your $200 (or much much more). Six Sigma works because it follows the same systematic approach for large organizations, small organizations, service industries, manufacturing industries, etc. It works the same for everyone. Whether you're manufacturing the most accurate analytical instruments known to mankind or simply counting the number of pizzas delivered late, it has potential to improve processes A to Z. The systematic approach is a five-phase improvement process - Define, Measure, Analyze, Improve, Control (DMAIC). I doubt this acronym is too user-friendly to remember, so I recommend relating each phase to the following Six Sigma goal: Delivering More Annual Income Consistently. The Define phase is the birth or death phase where projects are selected or rejected. Low profit potential, small cost saving projects will typically get rejected. Six Sigma success stories that show millions, even billions in savings exist because management focused on those key, Critical To Quality (CTQ), bottom line processes. On the flip side, there may be nothing wrong with going after "low hanging fruit" that is ripe for picking but with little or no cost savings. For example, a simple process produces data with high defect rates and it is known a cost-efficient design of experiment will eliminate the major causes increasing quality by 40%. This strategy allows an organization to have early success and build on that optimism. Top management may not be interested in investing time and money to improve a process without a major return on investment, so this will need to be addressed. If you're not sure whether a Six Sigma culture is appropriate or acceptable in your organization, you can try a "toe in the water" approach. For example, the receiving department of a manufacturing organization measures deliveries from various suppliers as Pass/Fail (deliveries are either on time or not) and failure rates are worsening. A Six Sigma initiative could be undertaken while documenting the path for improving quality to 3.4 DPMO. Present your successful results/conclusions to management and impress upon them that (you think) extrapolating these results to CTQ items will yield similar outcomes. Future articles will focus on the MAIC phases, the technical phases of Six Sigma. I will attempt to show some of the more beneficial and useful techniques employable in each phase. Many excellent articles provide examples of huge money savings after implementing Six Sigma, but fail to state the tool required to calculate the sigma level. I will provide information on how to create Excel spreadsheets that will convert failure rates to sigma quality levels and visa versa - a powerful tool that is readily available for Six Sigma use. Whether your processes produce variables data (numerical quantitative) or counting data (Pass/Fail qualitative) all processes have a sigma quality level that can and should be determined. After all, the Six Sigma breakthrough methodology does not appear to be leaving any time soon because of proven success, therefore equating a defect rate to a sigma quality level is fast becoming an important, necessary event. If you dig Six Sigma and are interested in it's application, subject, or becoming certified, you may contact Brian Lanning at the address below. Brian is a Statistical Specialist with the Unites States Enrichment Corporation in Piketon, Ohio, and President of Tri-Stat Consulting specializing in Six Sigma Quality, Quality Engineering, and Applied Statistics. Brian holds a M.S. in Statistics and ASQ certifications as Six Sigma Black Belt and Quality Engineer. Brian is also an ASQ Certified Instructor for the ASQ Scioto Valley Section. Home address: RR1 Box 432B1 Telephone: 606 932-9847 South Shore, KY 41175 Email: statman@zoomnet.net 10TH NATIONAL QUALITY IN EDUCATION CONFERENCE (NQEC) September 29 - October 1, 2002 Greater Columbus Convention Center Columbus, Ohio Visit http://nqec.asq.org/ Quality Partnerships: Collaboration for Success Why does the business of educational excellence require collaboration more than ever before? Because schools K through 16 are working to improve student performance, while at the same time improving their own operational efficiency. Parents are involved with schools and must also be equipped to support learning in the real world. Businesses are recognizing they can be effective partners with schools. Creating the system to achieve synergy between all these stakeholders requires a focus on outcomes and a realization that whole community collaboration truly is the multiplier in the excellence equation. This is the mission of the 10th NQEC. Conference partners include the American Society for Quality, the Association for Quality and Participation, the Quality Network, and the Ohio Department of Education. Generous support for this conference has been provided by Honda of America Mfg., Inc. Visit http://nqec.asq.org/sponsors/ . Keynote, Dr. Loraine Monroe, CEO of the Lorraine Monroe Leadership Institute, New York, NY will open the 10th NQEC by sharing her experiences with empowering teachers to be "creatively crazy" in order to turn around even the most destitute inner city schools. EduQuest-Views from the Baldrige Winners Highlighting the 10th NQEC is EduQuest--the presentation by the three Malcolm Baldrige National Quality Award winning schools on the first day. This mini conference within a conference features all three of the Malcolm Baldrige National Quality Award winners for 2001 in the Education category. Visit http://nqec.asq.org/sessions/sunday.html . Chugach Schools from Alaska, Pearl River School District from New York, and the University of Wisconsin - Stout will have representatives at the conference who will participate in panel discussions and share their unique approaches to implementing quality in schools. Plan to join your peers from throughout the United States and abroad at the 10th NQEC in Columbus, Ohio. Students, teachers, parents, business partners, and administrators will share their successes and explain how they overcame roadblocks. You'll hear personal experiences of continual improvement-in small steps and giant leaps. At NQEC, you'll be able to learn by sharing real stories. Reserve Accommodations for Your Team Today CERTIFICATION NEWS Recent Certifications: Congratulations to Eric Johnson for successfully passing the Certified Quality Improvement Associate examination. Eric sat for the June 2002 CQIA examination. The CQIA examination is designed to assess basic knowledge of quality tools and their uses by individuals who are involved in quality improvement projects. By passing this examination Eric demonstrated a comprehensive knowledge of these quality tools and there usage. October Examinations: The sign-up date for the October examinations has been extended to September 6, 2002. The October Certification Examinations will be held on October 19,2002 at The Ohio State University, Research and Development Center, Shyville Road, Piketon Ohio. December Examinations: The December Certification Examinations will be held on December 7, 2002 at The Ohio State University, Research and Development Center, Shyville Road, Piketon Ohio. Future certification examinations will also be held at The Ohio State University, Research and Development Center in Piketon since this site is at the approximate geographical center of the area served by section 815. WHAT DOES IT TAKE TO BECOME A SENIOR MEMBER? Why become a Senior Member of ASQ? Achieving Senior membership in ASQ is an indication of professional growth and accomplishment in the quality profession or the allied arts and sciences. There are many members of the Scioto Valley Subsection who may be eligible for advancement to the elected grade of ASQ Senior Member. Senior members enjoy a number of advantages and the upgrade is easy to accomplish. Senior members receive all of the regular member benefits plus: · A Senior member certificate, card, and lapel pin. · Recognition of your achievement through an announcement in Quality Advocate, ASQ's monthly newsletter. · Special Senior member name badge at ASQ events that you attend. · Your choice of one extra benefit journal, one Division, or an additional section free of charge as part of your Senior member benefit package. What are the requirements? 1. Have ten years of active professional experience. Up to four years of the requirement may be satisfied by graduation from an accredited institution. 2. Be a Member in good standing for at least one year prior to the date of application. 3. Have qualified in one of the ways described below: a. Conducted quality-related engineering, inspection or audit, or statistical work, or applying the methods and principles of quality on the job for at least two years. b. Teaching quality or related arts and sciences at an accredited institution for at least two years. c. Being a Senior Member or comparable grade in a recognized professional engineering, technical, or scientific society." d. Currently holding an ASQ certification that requires recertification. The cost of Senior Membership is $99.00 per year, only $17.00 more than regular member grade ASQ membership. The cost of the membership pin combined with the cost of the quarterly journal subscription included with Senior membership would cost from $50.00 to $80.00 extra for a regular member. The Senior Membership application can be found on ASQNet at: http://www.asqnet.org/members/leadership/mbrapp/index.html What do I do if I'm interested in becoming a Senior Member? Contact your SVS Examining Chair, Brian Lanning, it is my job to assure that each regular member has the opportunity to advance his or her membership to the Senior level. I will be happy to talk with you, get answers to your questions and to assist you in any way that I can to achieve and enjoy the benefits of Senior membership. I encourage you to contact me, or any other member of the SVS Executive Committee, for information and an Application for Advancement to the Grade of Senior Member. Applications must be submitted to me for review and approval and subsequent submittal to ASQ National Headquarters for National Examining Committee approval. Brian Lanning SVS Examining Chair Rt.1 Box 432B1 South Shore, KY 41175 Home: 606/932-9847 Work: 740/897-2084 FAX #: 740/897-2647 E-mail: statman@zoomnet.net or lanningbm@ports.usec.com SVS 2002/2003 Fiscal Year PROGRAM MONTH LOCATION TYPE THEME SPEAKER ---2002--- 9/17/02 Waverly Dinner "OH. Governor's Award" Dick McKeever 10/15/02 Gallipolis Tour "River Quality Management" S.L. MorrisMeyer 11/12/02 Portsmouth Dinner "Quality in Education" R. Biehle 12/10/02 Jackson Dinner "Cont. Improvement/OHP" Cpn. Lisa Taylor ---2003--- 1/14/03 Chillicothe Dinner Annual Mtg./Emergency Mgmt Don Rockhold 2/11/03 Piketon Dinner "Environmental Quality" Dr. Rafiq Islam / Dan Longpre 3/11/03 Chillicothe Tour/Joint Mtg. "Automotive Quality" J. M. Cote / J. Schobelock 4/15/03 Portsmouth Dinner/Tour "Food/Service Quality" Randy Roberts 5/13/03 Chillicothe Dinner "Quality in Immunology" Dr. Chris Cordle 6/17/03 TBD Dinner "Awards & Recognition Night" TBD