From: Bob & Anita Kefgen [rkefgen@zoomnet.net] Sent: Saturday, September 29, 2001 3:23 PM To: Newsletter Subject: THE SCIOTO VALLEY VOICE September 2001 THE SCIOTO VALLEY VOICE AMERICAN SOCIETY FOR QUALITY SCIOTO VALLEY SECTION "ASQ's First Section of the New Millennium" September 2001 Volume 4, Number 8 Editor – Robert B. Kefgen (rkefgen@zoomnet.net) In this Issue: MESSAGE FROM THE CHAIR ANNUAL SECTION 815 MEMBER SURVEY POSTED ON WEBSITE OCTOBER MEETING IS TOUR OF ROSS COUNTY AIRPORT Thursday, October 11, 2001 EDUCATION INFORMATION SOUGHT SVS ACHIEVES IMPLEMENTATION LEVEL OF SMP NOMINATING COMMITTEE CHAIRMAN NAMED EMPLOYMENT INFORMATION EXAMINATION PROCTORS NEEDED CERTIFICATION / RECERTIFICATION COMMITTEES FORMED 2001 CERTIFICATION EXAMINATION DATES TRANSITIONS UPCOMING CONFERENCES PROGRAM SCHEDULE FOR 2001-2002 ISONET PAPERLESS QUALITY DOCUMENTATION SYSTEM CUTS CONTROL AND MAINTENANCE TIME BY 75% **************************************************************************** MESSAGE FROM THE CHAIR October, 2001 October is a month filled with change. The weather, the physical changes of the environment around us such as the color of the trees, seasonal fruits and vegetables, fall flowers and naturally, school being back in session. Friday night football, bonfires, homecoming queens and Halloween are thoughts that generally come to mind, but as we all now realize, things have changed. We all know the immediate impact of the events of September 11th, but forecasting the future of things to come is best left to the weathermen and higher powers at hand. With this thought in mind, I reviewed the October Dinner Meeting plans and considered the sensitivity of the subject matter. I concluded that we should proceed. Please plan on meeting us at Ross County Airport on October 11, 2001, and learn from one of the best, and most respected in his field, Master Pilot, Mike Murphy. Mike has over 20 years experience as a pilot/instructor, is regionally well-known amongst his peers and professionals alike, and has many stories, anecdotes and advise we can all appreciate right now. Review the October Dinner Meeting Announcement for all the details. Since the events of the 11th, some of our associates and member businesses continue to affected economically. With this in mind, budgets are stretched or frozen, layoffs have commenced, members who are reservists and members who support branches of the government, may not be available to attend or be an active participant of the Fall Conference. Thus, this event been postponed. The February-March timeframe of 2002 is now under consideration. When a new date has been re-confirmed, we will publish again the agenda, re-confirm our great roster of speakers and workshops and hope to see all of you at Shawnee State for a “Spring Thaw”, so to speak. Looking to the November roster of events, circle your calendars for Thursday, November 15, 2001, when we will have Cheryl Molebash, National Six Sigma Coordinator from Mead Corporation, as our guest Dinner Speaker. Details will be announced shortly. A membership poll from our Education Chair included in this newsletter requested your input on ASQ certified courses you may be interested in taking, the location that would best suit you and your associates, etc. Please respond to John Nemeth, Education Chair, when you see his request for information. We are planning a number of other educational sessions that may be of interest you and your business associates, so look out for dates, sessions and locations coming to you soon. The best to you and yours this month, and hope to see you at Ross County Airport on Thursday, October 11, 2001. Cynthia L. Davis ASQ/SVS #815 Section Chair 2001-2002 d2associates@earthlink.net ANNUAL SECTION 815 MEMBER SURVEY POSTED ON WEBSITE (www.asqsvs.org) Your response has been good, but there are still members who have not completed the survey. Please go to the SVS website and tell us how we are doing! WE NEED YOUR HELP! Earlier this year we conducted the Annual Member Survey as part of our Section Management Plan (SMP). Unfortunately, the survey, as well as all of the resultant data, was lost when our ISP server failed. We need to repeat the survey as soon as possible to comply with the SMP. Our mission of promoting excellence by providing quality services and benefits for its members and others interested with the 16 county Ohio, Kentucky and West Virginia service area can best be fulfilled by you providing the Section leadership with your thoughts and ideas on what constitutes “quality services and benefits”. So please take a few minutes to access and complete this electronic survey at www.asqsvs.org. We value your input and this is an easy and effective way to let us know what you think. OCTOBER MEETING IS TOUR OF ROSS COUNTY AIRPORT Thursday, October 11, 2001 The October Dinner Meeting of the ASQ/SVS 2001-2002 program will be held on Thursday evening at The Ross County Airport, home of TRM Aviation, Inc. (Division of Middletown Corp. Aviation). TRM Aviation and Ross County Airport is host site to a number of business travelers which include: Mead Corporation and Kenworth Truck, Division of PACCAR, Inc., and a local chapter of the Civil Air Patrol. This beautiful facility has been a landing site for John “Cougar” Mellencamp, Oprah Winfrey and NASCAR notables, in the past. The Chillicothe Chamber of Commerce has hosted their “Business After Hours” meetings in one of the hangars, thus providing the local business community a unique opportunity to see how business and industry “comes and goes” other than use of the highways and by-ways we normally utilize. Avid plane enthusiasts house their aviation antiques (classic war birds), and those seeking private pilot training also utilize the facilities of the Ross County Airport . FAA regulations and general aviation quality standards are quite extensive, requiring hundreds of hours of training, depending upon the license a private pilot may seek. Our speaker for the evening, Mr. Mike Murphy-Master Pilot, (also an associate of Kenworth Truck) will discuss some aspects of the rigorous training requirements to become an instrument rated pilot (VFR/IFR). NOTE: This program was planned well in advance of the September 11th tragedy. Starting at: 5:30 PM Registration and Networking 6:00 PM Facility Tour and Discussion Speaker: Mike Murphy, Master Pilot Topic: Quality and Aviation - Rules, Responsibilities and Requirements 7:00 PM Depart facility 7:15 PM Travel to Restaurant 7:15 PM Dinner at Hennessey’s 2057 N. Bridge Street Chillicothe, Ohio 45601 (740) 775-9342 Dinner Buffet Menu includes: Beef Stroganoff, Herb Marinated Chicken Breast, Whole Baby Carrots, Green Beans Lorraine, Au Gratin Potatoes, Fettuccini Alfredo, a selection (3) of seasonal fruit pies for dessert. Ice tea, coffee bread and salads are included. Membership Cost: $17.00 (those attending tour and dinner). Tour only is free. Registration still required. Spouses and friends encouraged to attend SPECIAL NOTE: A gift certificate* for ½ hour flight with Mike Murphy originating from TRM/Ross County Airport will be given away during dinner. All paying attendees are eligible to win. This is a $50. Value For reservations call or e-mail Arrangements Chair: Sheryl Morris Meyer 304-529-5018/Sheryl.L.MorrisMeyer@usace.army.mil or Section Chair: Cynthia L. Davis at: 1-800-556-2551/d2associates@earthlink.net *donated by Davis and Davis Associates DIRECTIONS: The Ross County Airport is located on Stone Road, north of Chillicothe. From the North, US 23 South to Orr Road (south of Circleville), south on Orr Road about 1.5 miles, turn right on Kellenberger Road, turn left (south) on State Route 104 (Kellenberger Road dead ends into SR 104), Stone Road is on the right about 2 miles south, turn right on Stone Road, the Ross County Airport is on the left about 2.5 miles. From the South, US 23 North to Chillicothe, US 35 West to State Route 104 (second exit after US 23 / US 35 split), turn right (north) on SR 104, Stone Road will be on the left about 8 miles, turn left on Stone Road, the Ross County Airport is on the left about 2.5 miles. EDUCATION INFORMATION SOUGHT John Nemeth, Education Chair, has requested the membership be polled regarding their educational needs. Your responses to these questions may be directed to John via email at nbconst@adelphia.net or by phone at 740-772-4660. 1) What ASQ certifications are they interested in CQA,CQE,CQM,CQIA,,CQT,CMI,CRE, etc) and when do they expect to take the exams. 2) Where would they prefer to attend classes and how far would they be willing to travel to attend the class. Also, what nights or weekends preferred and times. 3) Any "friends", non-members who would be interested in taking the classes and exams that I could contact. Companies or businesses etc. that do not belong to the section but could benefit from sending quality professionals to the training. 4) Who would be interested in instructing classes( including past instructors), what class ( they would have to be certified in that class and have other qualifications and be approved by the Ed. Chair) , where or how far they would travel to teach. SVS ACHIEVES IMPLEMENTATION LEVEL OF SMP Mary Jo Mercier, ASQ region 8 Director, announced that with the submission of the year-end financial report and business plan, the Scioto Valley Section has achieved the 2001/02 Implementation Level of the Section Management Process. The section may know use the Implementation Mark of Excellence and will be recognized in the Winter 2002 issue of On Q. NOMINATING COMMITTEE CHAIRMAN NAMED Cindy Zollo-Davis announced the following Committee Chairman: Brian Lanning – Nominating Committee EMPLOYMENT INFORMATION What is the function of the Placement Chair? The Placement Chair serves as a liaison between regional industries and ASQ Scioto Valley Section members who are seeking employment opportunities in the quality field. Although the principle focus of the Placement Chair is the Section Member who is seeking a new position due to loss of employment, the Chair may also serve the Section Member with interest in a career move to a more responsible position in the quality field with enhanced opportunity for personal and professional growth. Who is the current Placement Chair? The Scioto Valley Section Placement Chair is John Cormier, Business Development Manager with the United States Enrichment Corporation (USEC) in Piketon. John can be reached at: E-mail: cormierje@ports.usec.com Phone: (740) 897-2423 Fax: (740) 897-2459 How is information on regional career opportunities disseminated? As new regional job opportunities in the quality field are identified, these listings are posted to the ASQ Scioto Valley Section Web Site, and are routinely published in the monthly Scioto Valley Section Newsletter. In addition, the Placement Chair has established and maintains a comprehensive network of contacts with regional recruiters and area staffing professionals who may be looking for candidates for assignments in the quality field. Personal contact with the Placement Chair may produce worthwhile leads to the prospective job seeker. The Placement Chair also maintains a confidential database containing the names of interested Scioto Valley Section Members as well as the names of regional employers who staff positions in the quality field. Interested Scioto Valley Section members may post to this confidential database at any time, or may query the regional industry data file to focus their job search. No information on file in the database will be released without that individual’s written authorization. Additional information is also available at http://www.asq.org/net/career/. EXAMINATION PROCTORS NEEDED In order to provide improved service to all of our members, taking future certification examinations, we are expanding the number of examination centers from one to four over the next 12 months. Our plans are to have centers in the Chillicothe, Portsmouth, Jackson and Ashland/Huntington areas. To accomplish this plan, we need to expand the number of qualified examination proctors we have from three to 5 or more. Top serve as a proctor, you have to possess a current ASQ certification in any area, and be willing to work approximately 4-5 hours each quarter. Proctors receive .5 RU for each examination they participate in, and 1.5 RU for being an active member of the SVS Certification Committee. The only limitation being, that you may not sit for any exam within 12 months of proctoring that specific exam. For example an individual planning to sit for the CQE examination may not proctor the CQE exam for 12 months prior to sitting for the examination. Examination dates for CY 2002 are: March 2, 2002 June 1, 2002 October 19, 2002 December 7, 2002 If you are interested in volunteering to become an examination proctor, please contact George Smith at smithgw@ports.usec.com CERTIFICATION / RECERTIFICATION COMMITTEES FORMED George W. Smith, Certification/Recertification Chairman, announced the membership of the two committees under his leadership. Mike MacCrae and Arlie Henry will serve on the Certification committee. John Shewbrooks and Mike Hopper will serve on the Recertification committee. 2001 CERTIFICATION EXAMINATION DATES Examination Date Application Date October 20, 2001 Passed CQT, CMI, CRE; CQ MANAGER, HACCP December 1, 2001 October 5, 2001 CQE, CQA, CSQE; SOFTWARE QA, QIA March 2002 Examinations Six Sigma Black Belt March 2, 2002 January 11, 2002 Mechanical Inspector Reliability Engineer Quality Technician CQA-HACCP CQA-Bio-Medical CQ Manager Examinations will be held at University of Ohio, Chillicothe Campus Doors open at 7:30 am Examination starts at 8:00 am promptly TRANSITIONS Philip B. Crosby, ASQ's newest Honorary Member—the highest grade of ASQ membership—passed away August 18 in Asheville, NC, at the age of 75 due to respiratory failure. He started work as a quality professional in 1952 after serving in World War II and Korea. In 1979, Crosby founded Philip Crosby Associates, Inc. (PCA), teaching management how to establish a preventive culture to get things done right the first time. Crosby was recognized by corporations around the globe as a "guru" of quality management, and a business philosopher and innovator who changed the way organizations seek to achieve greater efficiency, reliability, and profitability. Crosby's first book, Quality is Free, has been credited with playing a large part in beginning the quality revolution in the United States and Europe. He published a total of 13 books, including The Absolutes of Leadership in 1996 and Quality and Me, an autobiography filled with lessons from life published in 1999. UPCOMING CONFERENCES Ohio University's Industrial and Manufacturing Systems Engineering Department is hosting Michel Baudin, an expert/consultant in lean manufacturing, on Monday, 22 October. He will be making a presentation in the afternoon. You can check out his website at http://www.mmt-inst.com/ Mr. Baudin has over 14 years experience in implementing lean concepts in manufacturing facilities. If you would like to attend Michel's presentation, please let Dr. Parks know as soon as possible. Submitted by Charles M. Parks, Ph.D. Registered Professional Industrial Engineer Professor and Chair Industrial and Manufacturing Systems Engineering 270 Stocker Center Ohio University Athens OH 45701 Voice: 740-593-1546 (24hrs) FAX: 740-593-0778 Secretary: 740/593-1539 (Kylie) http://webise.ent.ohiou.edu/ Customer-Supplier Division 2001 Conference Nov. 5-6 -- Louisville, KY Customer-Supplier Relationships: Win, Place or Show? This conference will explore various aspects of customer and supplier relationships in today's volatile and competitive marketplace. It will provide you tactics for helping you run your own race with new relationship attitudes in areas of linkage, sharing, and collaboration that increase valu e through the supply web. Our goal is to provide you with a conference opportunity that helps you to learn it today and use it tomorrow! For more information visit the CSD web site at www.asqcsd.org , contact Jeff Jaswa at Jeff.Jaswa@AkzoNobel.com, or call 800-248-1946 and request registration brochure #B0833. PROGRAM SCHEDULE FOR 2001-2002 The SVS program schedule for 2001/2002 is September 18, 2001 - Dinner Meeting at USEC (The Quality Professional “Quest for Continuing Education”) October 11, 2001 – Tour of Ross County Airport, Dinner at Hennessey’s resturant November 15, 2001 – Dinner Meeting in Chillicothe ( Six Sigma Best Practices – Cheryl Molebash) December 4, 2001 – Tour of YUSA (joint meeting with Columbus Section) January 15, 2002 – Tour of OSCO in Jackson, Ohio, Dinner at Lewis Family resturant (Annual section meeting) February 7, 2002 – Dinner Meeting in Gallipolis, Ohio (Quality in Food Service Industry March 19, 2002 – TBD April 18, 2002 – TBD May 14, 2002 – Dinner Meeting at Moyer’s Winery (speaker Cordella Detmer, Mayor of Manchester Ohio) June 18, 2002 – Tour Army Corp of Engineers site Mark your calendars. Each of these meetings and tours promise to be interesting. ISONET PAPERLESS QUALITY DOCUMENTATION SYSTEM CUTS CONTROL AND MAINTENANCE TIME BY 75% (This article was originally published in the September 2001 Akron/Canton ASQ section newsletter Talley Sheet) Quality professionals are constantly faced with the task of maintaining their documented quality systems. If their company is registered to ISO 9000 or QS-9000, this task becomes more involved as it must comply with Section 4.5—Document and Data Control, which describes the necessary components of a successful, documented quality system. Many times quality professionals find themselves waiting to make documentation changes until they can make several changes at once. The cumber-some task of redlining the documentation, having re-typed, distributing it to all manual holders, inserting it into the binder, destroying old documentation, and returning confirmation is time-consuming and bothersome. How often have you audited one of the company’s quality manuals only to find the last several revisions and cover letters stuck in the front of the binder and the old revisions still inside? How many times have you had to search through the quality documentation endlessly to find the correct procedure or work instructions? Liquid Control Corporation in North Canton, OH, has solved these documentation problems by converting its entire ISO 9001 system to a paperless format called ISONet. A designer and manufacturer of liquid dispensing equipment, Liquid Control employs approximately 100 people. It was registered to ISO 9001 in December 1995 and had 28 three-inch binders for its Tier 2 (procedures) and Tier 3 (work instructions) documentation, Ten Tier 1 quality policy manuals, and eight Tier 4 form binders. In March 1998, Liquid Control removed all of its ISO manuals from circulation, shredded the ISO documentation, and put the binders to use in other departments. ISO documentation now resides on a local intranet called the ISONet. The ISONet contains all 20 elements of policies, 62 procedures, 59 work instructions, and 90 forms. The ISO documentation is accessible to all employees on 90 computer terminals throughout the company by launching the Internet browser with a desktop icon. The browser is set to access the ISONet as the start-up home page. Similar to Internet The ISONet has the look and feel of the Internet; however, it is only accessible internally as an intranet. The search features are the same as the Internet in that the user can simply type in a word or phrase to start the search. In an instant, all of the documentation is searched for a match. Once a procedure is opened, the search can be con-fined to the opened document to find specific information within the document Any policy, procedure, or work instruction that makes reference to an-other component of the ISO documentation is hyper linked for quick access. With a simple click of the mouse, employees can bring up the referenced document. If a procedure requires a specific form as a reference or requirement, the form can be launched and then printed directly from the ISONet, ensuring the latest revisions are being used. The internal audit schedule, including names of auditors, is available on the ISONet for quick reference at any time. An information/help page in-cludes internal auditor overview training, conversion charts, definitions, ab-breviations, and other general quality and ISO documentation. Maintenance of the ISO documentation is quick and easy. Revised documents are available at every computer terminal and to all employees as quickly as the revision is initiated. A global e-mail message listing the documents revised and a brief description of the revision is a quick notification of the ISO quality system changes. ISONet documentation security is easily controlled by assigning editing permission only to the appropriate personnel. Everyone can view documents, but only approved personnel can revise the documentation. Procedures and work instructions can be printed for immediate use on a job, however, only the ISONet is considered to be controlled. Liquid control has cut documentation control and maintenance time by 75% by converting to the ISONet. Many companies are struggling with document control, sometimes hiring several people to maintain the documentation. For companies with a computer network, an intranet is a great alternative to a manually documented system. For those who are contemplating the implementation of a paperless quality system, the intranet format is certainly one of easiest options to consider. The software is relatively inexpensive to purchase. Many of the word processing software packages support the html format required for intranet document. Maintenance and revisions are much easier and quicker using the paperless system. Over the next few years, intranet will quickly become the preferred method of maintaining a competitive edge with ISO documentation. Rod Baxter is a quality assurance manager with Liquid Control Corporation, North Canton, OH. He earned a master’s degree in Business Administration from the University of Akron. Rod is senior member of Akron-Canton ASQ section.