From: Matchett, Timothy L [matchetttl@ports.usec.com] Sent: Thursday, March 01, 2001 4:33 PM To: Scioto Valley Associates Subject: ASQ Scioto Valley Newsletter -- February 2001 MEMBERSHIP NEWSLETTER AMERICAN SOCIETY FOR QUALITY SCIOTO VALLEY SECTION "ASQ's First Section of the New Millennium" February 2001 Volume 4, Number 2 Editor - Robert B. Kefgen ( rkefgen@zoomnet.net ) In this Issue: TOUR OF THOMSON MULTIMEDIA CIRCLEVILLE PLANT PLANNED AS JOINT MEETING OF TWO ASQ SECTIONS OFFICER BIO - CINDY L. ZOLLO-DAVIS CERTIFIED QUALITY IMPROVEMENT ASSOCIATE - NEW CERTIFICATION DOCUMENT CONTROL IN A WEB ENVIRONMENT MR. PARETO HEAD CERTIFICATION EXAMINATION DEADLINES PREPARATORY COURSE UPDATE TOUR OF THOMSON MULTIMEDIA CIRCLEVILLE PLANT PLANNED AS JOINT MEETING OF TWO ASQ SECTIONS Local members of an international quality professional society will enjoy a quality-related program and tour of the Thomson Multimedia plant near Circleville on Thursday, March 15. The occasion is a joint monthly dinner program meeting of the Scioto Valley and the Columbus sections of the American Society for Quality (ASQ). Thomson Multimedia produces optical glass television picture tubes. The Circleville plant contains 553,000 square feet under roof and sits on 227 acres. Employment is 950. Production is continuous, seven days per week, with four shifts on four panel and two funnel forming and finishing lines. Capacity is five million panels and five million funnels. The highly automated operation is fully computerized with Programmable Logic Controllers. Participants will arrive for registration at the facility lobby beginning at 5:30 p.m. The program begins with an orientation and introduction to the facility at 6:00 p.m. The tour will be conducted from 6:00 to 7:15 p.m. Participants will travel to J. R. Hooks for dinner beginning at 7:30 p.m. The evening will conclude between 8:15 and 8:30 p.m. with a brief business meeting and closing remarks. A map to Thomson Multimedia and J. R. Hooks café is available on the Scioto Valley Section's web site at http://www.asqsvs.org/images/JrHooks.gif . All Scioto Valley and Columbus Section affiliates, other local ASQ members and anyone interested in the Society or the subject of quality are encouraged to attend. ASQ members holding certifications earn 0.3 re-certification units (RUs) for attending this program. Thomson Multimedia will provide safety glasses for the tour of the manufacturing area. No sandals or open-toe shoes are permitted. No employees of competitors may tour the Thomson Multimedia plant. Here are the arrangements. DATE: Thursday, March 15, 2001 LOCATION: Thomson Multimedia, 24200 U.S. Route 23 South, Circleville, and J. R. Hooks Café, 115 Watt Street, Circleville AGENDA: 5:30 p.m. Arrival and registration at Thomson Multimedia plant 6:00 p.m. Begin facility and quality orientation and plant tour 7:15 p.m. Complete tour and depart for dinner at J. R. Hooks 7:30 p.m. Arrive for dinner at J. R. Hooks 8:15 p.m. Brief business meeting and closing 8:30 p.m. Depart for home MENU: Baked steak and broasted chicken; fresh stir fry vegetables and peas, mushrooms and onion; baked potato and rice pilaf; salad, rolls, coffee, iced tea or Coke products; pie or cake. REGISTRATION: Registration is required by 12:00 noon Monday, March 12, so that we can provide a final roster and number of registrants to the Thomson Multimedia staff and to J. R. Hooks Café. The cost is $20 each prepaid for dinner for ASQ members and guests. To the following address, please mail checks payable to "ASQ Scioto Valley Section" along with the name, company and telephone number of each person attending. ASQ Scioto Valley Section PO Box 1947 Chillicothe, Ohio 45601 Attention: Sandy Endicott, Program and Arrangements Chair Sandy's telephone number is (740) 772-3038 and her E-mail address is sbe@mead.com . Telephone and E-mail reservations are acceptable, but are subject to payment unless canceled. Cancellations will be honored, with full refunds for those paid, if received by 12:00 noon on Monday, March 12. Columbus Section members and guests will register with that Section=s Arrangements Chair. You can attend the quality program and tour without dinner, free of charge. However, you must still register so that Thomson Multimedia can ensure an adequate number of tour guides. DIRECTIONS: Thomson Multimedia is located on Route 23 just south of Circleville. J. R. Hooks Café is located at 115 Watt Street. See the map on the Scioto Valley Section=s web site at http://www.asqsvs.org/images/JrHooks.gif . Parking is available in both the employee and visitor areas at Thomson Multimedia. Proceed up the stairs of the administration building to the lobby to be directed to the conference room where the overview and tour will begin. CYNTHIA ZOLLO-DAVIS ASQ SVS CHAIR JUNE 2001 - MAY 2002 Cynthia has 18 years of operations management and quality systems implementation experience. While working in both the private and government sectors, she has supported manufacturers of medical instrumentation, pharmaceuticals, chemicals, adhesives, robotics, automotive suppliers, transportation and aerospace industry, either leading or participating in projects from machine shop analysis and MIS division software selections, to JIT and KAIZEN programs. Cynthia successfully spearheaded a QS-9000 multi-site implementation for a major Tier One automotive supplier headquartered in Detroit, as well as for numerous other manufacturers and service organizations in their ISO 9000 and ISO 14000 efforts over the last eight years. She has trained over 2000+ individuals on quality systems auditing to date, and has conducted curses for the Society of Manufacturing Engineers (SME) both off-site and on-site since 1993. She is a 1974 graduate of Wayne State University, with a degree in business management. Cynthia is also a senior member of both SME and ASQ. She is the managing owner of Davis and Davis Associates. CERTIFIED QUALITY IMPROVEMENT ASSOCIATE - NEW CERTIFICATION The following article appeared in the February 2001 issue of Quality Spirit, the Columbus Section's newsletter In 2001 ASQ will offer a new certification entitled CQIA (Certified Quality Improvement Associate). The certification is tailored for an individual who has a basic knowledge of quality tools and their uses and is involved in quality improvement projects but does not necessarily come from a traditional quality area. To qualify to take the exam an individual must have two years of general work experience or an associate degree as a minimum. Each certification candidate is required to pass a written examination that consists of multiple choice questions that measure comprehension of the Body of Knowledge. The CQIA examination is a one-part, 100 question, four-hour exam. The exam questions are carefully designed, reviewed for correctness, validated, computer-scored, and analyzed to properly determine the degree of comprehension of the Body of Knowledge. The first-time exam (called a pilot exam) was given on January 27, 2001. Exams will be given each year on the first Saturday in June and December. Application forms can be obtained at no cost from ASQ. The exam fee will be $155 for ASQ members, and $260 for non-members. The Body of Knowledge covers the following three main areas with the associated subsections: QUALITY BASICS (Terms, concepts, and principles; Benefits of quality; Quality philosophies), TEAMS (Types of teams; Roles and responsibilities; Team formation and group dynamics), CONTINUOUS IMPROVEMENT (Incremental and breakthrough improvement; Improvement cycles; Quality improvement tools; Customer-supplier relationships). Certification as a CQIA is a lifetime certification and does not require recertification. The CQIA is ideal for someone who is beginning a quality-related career, such as a fresh graduate, or for people who have quality-related responsibilities, but come from outside the quality department. This could include Operations/Production, Human Resources/Organizational Development, Engineering, Purchasing, Accounting, and other areas. Recent graduates may realize that this is a good opportunity to show a commitment to a career in or related to Quality. Prospective employers used to take note of entry-level candidates who had earned the QEIT, when that certification was available, and the same is likely to be true with the CQIA. Earning a professional certification from ASQ shows dedication to the field, as well as demonstrating knowledge and willingness to put forth extra effort in order to distinguish oneself from the pack. By Mike Boggs, CQE, CQA, CQMgr of Boggs & Associates, mhboggs@juno.com Michael Boggs has taught the Section 801 Certified Quality Manager Refresher course since its inception. DOCUMENT CONTROL IN A WEB ENVIRONMENT by Jim Triller The web is a great tool for issuing, distributing and organizing documentation of all sorts. It also makes using documentation a snap. But how can an organization provide adequate control of documents that are widely distributed and can be copied and printed out by anyone with a printer and basic computer skills? From a quality management system perspective, this sounds like a total nightmare, making one long for the good old days of those heavy binders that everyone treats like a dead raccoon. But, there is a better way.... One of the beauties in using a web-based system is that "server side permissions" (the server is the high powered computer that "serves" files to all the computers on the network) can be tightly controlled. The network administrator (you know, that guy with thick glasses & pocket protector that relates more easily to a PC than a person) can easily assign who is authorized to see and post files on the server. Works great and doesn't require special software. Another way to control documentation is to set password protection on documents. Folks who know the password go right in, those who don't can't. What's nice about password protection is that it can be accomplished using server side permissions or by the web administrator setting security levels within the web. What if somebody prints out a document? How is that controlled? Easy! Define within the system that hard copies are not to be used (they are assumed to be uncontrolled) unless they are so defined within the quality management system! I have implemented systems that are 100% on the web and others that are mostly web-based but still require a few hard copies. Using a simple matrix we listed what documents were posted in hard copy and the location where users could find them. This works great when combined with training and managerial vigilance. What about knowing for sure that the documents have been properly reviewed and approved? For folks who work in an ISO 9000 environment, don't worry. Using a variety of methods, including using email and/or a word processor, users can pass electronic documents around for review, changes, and approval. A separate file (or archive) can be established to hold these electronic versions (don't forget to include the archive as a quality record). This method is slick but I personally like to take a different route. My preferred method is to use old fashion "hard copy" paper for the original "master" copy with the approval authorities "John Hancock" on them. Why? Two reasons: 1) People tend to read things carefully when they have to personally sign them and; 2) If the network ever goes down (What?!?) hard copies are available for copying & distribution 'til the system comes back up. How about knowing that a document is current? A simple hyperlink within the document to an online document control matrix, "pop-up" window or database can provide quick info and what the current revision level is, who authored the document, who approved it, when it was revised, change history, etc. Very easy and effective way to go and it can be easy to maintain. Based on my experience, controlling documents in a web environment is far easier and more cost effective than any other method I've seen. With almost instantaneous distribution, server side permissions, system integrity and ease of use web-based document control is a high value added approach to effective documentation management. This makes it an easy sell to the inhabitants of "mahogany row." About the Author: Jim Triller designs and implements web-based ISO 9000 quality management systems as well as operational and administrative intranets. Jim is a Seattle Section member of ASQ and is a Certified Quality Manager and Auditor. He also holds an MBA from Western Washington University. Jim may be reached at: (206) 484-7384 or, via e-mail, at: jim@questservicesinc.com. MR. PARETO HEAD Hi. My name is Mike Crossen. I created a cartoon character somewhere around 1997 called Mr. Pareto Head. Some very rough sketches were made with story lines inspired by various reading material, the workplace, ASQ articles and visits to suppliers. I shared a few strips with my fellow workers and we had a few laughs. Mr. Pareto Head was soon thereafter filed into a manila folder until a few years later when an ASQ member sent a letter to "Quality Progress" requesting some humor in magazine. I thought it might be a good time to introduce the magazine to Mr. Pareto Head (P-H). I sent an email to the folks in Milwaukee and they were interested. They thought the name was catchy. They wanted to see what this guy looked like. Now, if you think the cartoon is its present format is a bit simplistic, take a look at the original sketch. I doctored up a few strips and faxed them. Eventually, I met with Miles Maguire (QP Editor), in Milwaukee and we agreed to make it a monthly thing. But first we had to do something about the artwork. If you have read the strip, you can see I am not much of an Artist. The folks at QP described my drawings as "primitive". I took that as a compliment. I tried to have several artists I knew do something with them, but they were not very inspired. They didn't get the jokes. We basically agreed to keep the "primitive" look. We thought it had a certain charm. I'm glad we did. I also enjoy trying to work in all the characters. Sigma Freud, the statistician is a personal favorite. He is kind of a feisty guy, much like another statistician I know. It is only fitting that they work at Milky Way industries, the world's number one producer of red beads. I hope Dr. Deming would find some humor in the strip. I usually try to mix in a quality lesson with the humor, and much of it is inspired by Dr. Deming. I really enjoy doing the comic strips. Miles has helped harness some of my humor so it can be published in a professional manner. As expected, you can't please everyone is such a large and diverse organization. I have learned a few lessons along the way. What keeps me going are the positive letters QP receives about the strip, from all around the world. Someone in Brazil wanted to do a Spanish version. Other ASQ members attach them to newsletters or on bulletin boards. I can't explain how great that feels. I hope to keep doing this for years to come. Feel free to send me an email any time with comments or feedback. Sincerely, Mike Crossen Author of Quality Progress comic strip "Mr. Pareto Head". ASQ Member since 1996 Certified by ASQ as a Quality Manager, Quality Auditor and Quality Engineer Cleveland State University, Bachelor Science in Electronic Technology Employed by Rockwell Automation (Allen-Bradley) since 1978 Present responsibility: Process Quality Engineer CERTIFICATION EXAMINATION DEADLINES CQE, CQA, CQIA and CSQE examinations will be held on June 2nd. Applications must be submitted by April 6th. For more information visit the ASQ website or call ASQ at 800-248-1946. PREPARATORY COURSE UPDATE John Nemeth, Education Chair, is attempting to organize a CQE preparatory course to prepare for the June 2 examination. Classes would be held in the Chillicothe area. However, at present, there has not been quite enough interest expressed to justify holding the course. Anyone wanting a CQE preparatory course in the Chillicothe area for the June 2 examination should contact John at nbconst@adelphia.net . If there is insufficient interest, planning will shift toward planning a Chillicothe-area course to prepare for the December CQE exam. The Preparatory Course survey recently identified 5-6 individuals in the Huntington, Ashland and Ironton area also interested in a CQE course, but primarily in preparation for the December 2001 examination. As such, the Section will work to arrange a CQE course beginning in September for that area. Planning is also under way for a Certified Quality Manager course to prepare examinees in the Huntington-Ashland-Ironton area for the October examination. This class would begin in August. A course developed to help individuals prepare for the Certified Mechanical Inspector (CMI) and Certified Quality Technician (CQT) examinations is being studied for Waverly, Piketon, Jackson or perhaps Portsmouth beginning in August to prepare students for the October examination. The recent Preparatory Course survey identified no immediate interest in a CQA course in the northern portion of the Section service area. There were about seven (7) expressions of interest from the Huntington-Ashland-Ironton area for a CQA preparatory course, but most respondents indicated little preference for either the June or December examinations. As such, the Section is working to identify an instructor for this course. If this can be done in the next week or so, a CQA course in preparation for the June exam remains a possibility. If not, planning will shift toward a course beginning in September to prepare individuals for the December CQA exam. Visit the ASQ Scioto Valley Section's Web Site at http:/www.asqsvs.org/ .